Trusted Technology Advisors – Providing Expertise with your best interest in mind

Our people and the services we provide define our firm. We take pride in delivering a first-class client experience.

Who We Are

The Sound Room in Chesterfield is the premier home entertainment provider and systems integrator in Missouri and was named Best Specialty A/V Retailer in the United States by TWICE Magazine. Since 1983 we have served our clients as both a retailer and custom systems installer. Over the years, we have continually expanded product offerings and services as the home entertainment industry has changed.

Our History

The Sound Room was founded in 1983. Here is a brief overview of our history and a look at where we are now for our longtime friends and first-time visitors.

Our Passion

David Young founded The Sound Room in 1983, and grew the company to be renowned in the Midwest for high performance audio. His passion for great sound and video has fueled our growth as the leading provider of home entertainment systems in the Midwest and gained access to the finest products and brands worldwide. From the beginning, David’s focus on the customer experience has set The Sound Room apart.

Even after decades of ever-changing technologies and shifting markets, one consistent theme continues to be prevalent at the heart of The Sound Room; how to foster relationships with our clients and provide a great customer experience. David explains, it can be as simple as answering questions about a client’s new home technology needs, or it can be building trust with our clients so they know we will be there in difficult situations. “We had a client whose system went down during a lightning storm with guests at his house,” recalls David. “We were able to connect to their system remotely while we were on the phone with them and correct the problem quickly.”

A Systems Approach

In 2008, The Sound Room opened an Operations Center in Chesterfield Valley across from Spirit of St. Louis Airport. This facility houses our team of EST’s (Electronic System Technicians), support staff, and warehouse personnel. This added space allows us to pre-assemble, wire, program, and test systems before they are delivered. Using this controlled approach minimizes the time spent in the client’s home. Ultimately this provides a better product and a better experience for the customer.

The Sound Room’s team of experts have created a model of efficiency and reliability to address the concerns of their clients. “As home systems become more complex, the research, design, skills, and processes to build and deliver them become more complex as well. We think our expertise provides our clients with the best systems and experience in the market. We use our scale and resources to deliver unmatched solutions, providing better sound, video and reliability.”

Full Range of Technology

With the 2004 creation of Sound Security ®, The Sound Room now incorporates the complete range of home technology needs with our award winning audio and video solutions. In addition to security systems, these services include providing structured cabling and networking, intercom systems, phone systems, and central vacuum systems. “We feel our combined expertise can provide our clients better systems than anyone in the market,” says David. “All aspects of home audio, video, networking and security are becoming more and more integrated. We always believed if we could design these systems from the ground up, our clients would receive greater value.”

Staying Ahead of Trends

The Sound Room has always paid close attention to our target audience. "Our market is blessed with many technology-based companies with employees that are already tech savvy when they walk in our door. We have to be more knowledgeable and adaptive in all aspects of our industry,” says David. “We employ team members with a real passion for technology, this is not just a 9-5 gig for them. Whether gaming, 3D printing, building computers or speakers, they live and breathe tech.” David notes training is continual, with a regular internal training scheduled as well as supporting individuals with continuing education. This allows the Sound Room to always stay one step ahead.

Commitment to Service

The real key to The Sound Room’s success, however, is their dedication to customer service. This commitment to serving clients’ needs begins at the top. The Sound Room provides 24/7 on call service, so if your TV goes out during your “big game” party, we are here to help. In 2020 The Sound Room partnered with a company to provide tier one tech support and in 2021 we added the Digital Services Department that focuses on remote maintenance of our client's systems. With the increase of people working from home it has become ever more important to manage those systems remotely to ensure their stability and performance. In many instances we can fix issues before the client is even aware of a problem.

Awards

  • CEDIA Awards: Best Integrated Home
  • CE Pro Magazine: 20XX CE Pro 100
  • CEDIA Awards: Best Residential System under $250k
  • CE Pro: Best Media Room ($50k -$100K)
  • CEDIA Awards: Best Hidden Installation
  • CEDIA Awards: Best Home Theater under $100k
  • CEDIA Awards: Best Special Project
  • CEDIA Awards: Best Documentation

Credentials

  • Control 4 Certified Showroom
  • Lutron RadioRA2 L1 Certification
  • Lutron Residential Shades Qualification
  • CTS — Certified Technology Specialist
  • THX Certified Integrators
  • Certified NEST Installer
  • CEDIA Certified Installer
  • CEDIA Certified Designer
  • HTA Certified Integrator

Industry Memberships

  • CEDIA Member
  • InfoComm Member
  • CEA Member
  • SIA Member
  • ASID Member
  • NAHB Member
  • HTSA Member
  • HBA Member